Data Deletion Instructions

You can request deletion of your DueMate account and all personal data associated with it at any time. This page explains what will be deleted and how to submit a request. This applies to data collected during use of the DueMate SaaS application at https://duemateapp.com, including data obtained via Facebook Login or Meta WhatsApp Business Cloud API integrations.

1. What data can be deleted

• Your DueMate account profile (name, email, profile picture, business name and type).
• Your customer records and their service history.
• Your invoices, payments, reminders and message templates.
• Your WhatsApp message history (outbound reminders and inbound replies) processed through the Meta WhatsApp Business Cloud API in the course of using DueMate.
• Any data received from Facebook Login (basic profile) or Meta platform integrations linked to your account.
• Your session tokens and any cookies stored server-side.

2. How to request deletion

Choose either option:

If you choose email, please send from the same email address you use to sign in to DueMate and include a short confirmation like "Please delete my DueMate account and all associated data."

3. What happens after we receive the request

• We will verify the request by matching the email address to the DueMate account.
• Your account and personal data are deleted or irreversibly anonymised within 30 days of verification.
• You will receive a confirmation email once deletion is complete.
• Backups may retain data for up to a further 60 days, after which they are overwritten in the normal rotation cycle.

4. Data that may be retained

To comply with tax, accounting, fraud-prevention and other legal obligations, we may retain a minimal set of records after deletion:

• Invoices we issued to you and payment-gateway transaction references (retained as required by Indian tax law).
• Audit logs required to defend against or investigate abuse or security incidents.
• Aggregated, anonymised usage statistics that cannot be linked back to you.

5. Third-party providers

Where your data was shared with third-party service providers as part of operating DueMate, we will:

• Remove your account, tokens and messages from our systems immediately.
• Stop sending any further requests to Meta / Google / payment gateways on your behalf.
• Note that data already delivered to a recipient via WhatsApp (i.e., the message you sent to your customer) cannot be recalled from the recipient's phone.

6. Contact

For any question about data deletion, email us at support@duemateapp.com.

See also our Privacy Policy for full details on how DueMate collects and processes personal data.