Refund & Cancellation Policy

This policy describes how you can cancel your DueMate subscription and the circumstances in which we may or may not provide refunds. DueMate is operated by Lakhit Almeida as sole proprietor of DueMate (Udyam Reg. UDYAM-GA-02-0041088). Refunds are subject to the applicable refund policy and circumstances. Any refund window longer than that required by applicable law is at our discretion and, if configured, will be shown clearly on the Pricing page or during checkout.

1. How to Cancel Your Subscription

You may cancel your DueMate subscription at any time by:

• Using the cancel option in your DueMate account settings (where available), or
• Emailing support@duemateapp.com from the email address associated with your DueMate account.

2. When Cancellation Takes Effect

Cancellation takes effect at the end of your current billing period. You will continue to have access to paid features until then, and no further charges will be made after that. Cancellation does not automatically delete your account data — see our Privacy Policy for retention details.

3. Refund Conditions

Because DueMate is a subscription-based SaaS service, we generally do not provide refunds for unused portions of a billing period after the period has begun. However, we may issue a refund in the following circumstances:

• Duplicate payment — if the same subscription was charged twice due to a payment-gateway or technical error.
• Failed service delivery — if the service was unavailable for an extended period due to a fault on our side and could not be resolved.
• Configured refund window — if a specific refund window is announced on the Pricing page or at checkout, it will be honoured according to those terms.

Refunds are subject to the applicable refund policy and circumstances. If no refund period is explicitly configured for your plan, refund requests are considered on a case-by-case basis.

4. Failed Payments

If a scheduled subscription payment fails (e.g., expired card, insufficient funds), we may:

• Retry the payment automatically over the following few days.
• Notify you by email so that you can update your payment method.
• Temporarily suspend paid features if the payment cannot be completed after a reasonable retry period.

5. Duplicate Payments

If you notice you have been charged more than once for the same subscription period, please email support@duemateapp.com with the transaction reference(s). We will verify and refund the duplicate charge within a reasonable time.

6. Refunds That Will Generally Not Be Provided

• Refunds for change of mind after the billing cycle has started (unless a refund window is explicitly offered).
• Refunds for issues caused by third-party providers (e.g., Meta WhatsApp API outages, payment-gateway delays) beyond our reasonable control.
• Refunds where the account has been suspended or terminated due to a violation of our Terms & Conditions.

7. How Refunds Are Processed

Approved refunds are returned to the original payment method used at checkout. Depending on your bank and payment gateway, it can take 5–10 business days for the refund to reflect on your statement.

8. Contact Support

For any question about cancellation, refunds, or billing, please email support@duemateapp.com. Please include the email associated with your account and the transaction reference number where relevant so we can help you faster.